BETTER RESULTS FASTER
This IT company needed a more efficient workflow to reduce the execution times and completion of projects to charge faster.
We created a custom-made questionnaire to detect the team's workflow. We sent them to each of the employees and collected information that we interpret within an organizational network. We detected areas of opportunity and proposed tactics to implement.
We measured the interactions between commercial teams, technicians, managers, and determined who were the knowledge poles, so as to integrate them into specialized work cells, and identified the relationships between managers that had to be repaired.
- We optimized the response time between work teams.
- We reduced the time for the company to charge its clients fees.
- We improved customer service quality by integrating commercial and technical teams.